FAQ – Kingsley Crew

Where can I find your products?

Our flagship store is online for now. You can reach us anytime and anywhere you have internet access. We do present our products at pop-up stores, fairs and in select retailers. We’ d love to hear from you about where you would like to see our awesome products up close and personal. Send us an email at customer@kingsleycrew.com

How do your shoes fit?

We design our shoes to look and feel great. But with feet there is no one size fits all. We are true to EU sizes. That being said we understand that for some the cut may not feel as comfy as they do on our feet. If you have any problems and our shoes aren’t comfortable for you, please contact us at customer@kingsleycrew.com

We are happy to work with you to find a solution.

Do you offer different sizes for left and right foot?

Yes, just get in touch with us, we are happy to accommodate any customers that require this service.

How do I know what size to order for my child(ren)?

We know how hard it can be to determine the right size at the right time for our kids. After three kids and eight years this is how we do it: 1. What size is your child wearing now? 2. How much room is there, if any (it’s happened to us over the years too) between the toes and the tip of the shoe? 3. Print out the Kingsley Crew Measuring Guide and follow its instructions. Beware that your printer settings need to be scaled correctly or the ruler won’t be accurate. 4. If you’re kids foot is in between sizes we always suggest to round up to the size after next. It may seem big but its important for their toes to have ample space to grow, since that’s one thing all parents can count on. 5. If for some reason you need to exchange sizes, that’s no problem! Just make sure they are unworn and in the original packaging. Go to the returns page and follow the directions.